SalesForce.com
Salesforce.com offers customized applications for your company’s specific needs – including useful tools in marketing promotion, data resources, flexible data management and accessibility with a hassle-free customer support center. As a pioneer in the application of to internal communication Salesforce.com is a market leader in CRM solutions.
Salesforce.com operates using online clouds, enabling accessibility on any device connected to the internet. The clouds are easy to navigate, allowing efficient collaboration and communication between users and departments while also integrating with each other immediately.
Salesforce.com is customizable and flexible to the specific needs to any business. What you get from Salesforce.com is up to you. Price varies business to business based on their scope, configuration, and user count, with the choice to use whichever cloud service best suit their needs.
Forbes Innovators awarded Salesforce.com as the most innovative company in 2011 and 2012. Salesforce.com also took a Stevie Award as the Best New Marketing Solution of 2012 for its Data.com cloud. Salesforce.com has been adopted by companies of all sizes and is currently in use by Google, 24 hour Fitness, Cicso, NBC Universal, Starbucks, Dolby, Dr. Pepper Snapple Group, and FICO – to name a few.
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The platform is just so configurable to more or less any business process. It has some brilliant integration tools and the appExchange has 1000s of apps to make your business easier. With a couple of click you can install free apps to mange your projects or apps to manage recruitment, send SMSs, auto print documents etc. Love it!
In response to David Shore:
Ask Salesforce to switch on the "Person Accounts" feature in Salesforce. This allows you to have individuals within Salesforce without the need to continually add duplicate information. Email sync should be fine but make sure you have the latest version of the outlook plugin (if using outlook).
Get help at success.salesforce.com.
I own an independent insurance agency and wanted to use salesforce to track my clients and keep detailed notes and e-mails.
Salesforce wanted me to create a business account for every individual even if they were not a business client. This is very time consuming and not flexible for my use. When I spoke with support the work around was to duplicate the client information in the business account page. In a world of limited time this was not functional.
I also found the synchronization of e-mails into the account also time consuming and not functional.
My older brother also used this product for his business and had nothing but issues with the synchronization.
I have used Salesforce.com in nearly every company I have worked for, and I will be using it again now as I start my own small business. Salesforce has been phenomenal because of how highly customizable it is, allowing it be tailored perfectly to how each business operates. If it weren't for Salesforce I never could have tracked all of my contacts, leads and opportunities nearly as well. I'm looking forward to now using Salesforce in my own business to automate as much as possible and drive new sales and revenue.
We have used salesforce.com and find the tool to be adequate for entering contact info, managing sales pipeline and basic reporting. What we struggled with is...
1. The user interface and movement from one page to the next is cumbersome and time consuming.
2. consistent feedback has been that the tool is not intuitive and ramp up to full efficiency takes to long
3. There are numerous apps that add alot of insight but the cost/month per user gets costly and management does not always see the value.
4. Salesforce has an excellent support team here in the US and the library for on line videos and training is extensive.
5. CRM in general-- including Salesforce.com is not having the impact on sales effectiveness of myself and my the team.
I have been using Salesforce.com for 18 months now, and was the lead project manager for implementation. I am a power user and have done some app-building and a little coding, as well. We are on Enterprise Edition. Sales Could (Saleforce.com's main CRM product) is much more than just a CRM product. It is an incredibly flexible and easily customizable database engine that allows a company to quickly and easily, with little or no coding, build data-centric applications. The vast majority of the work can be done with no code, just by clicking.
Once you get to producing code, however, the cloud infrastructure is a bit onerous, as strict testing and transfer protocols are required. It's all for good, as the code, once able to be released, is quite stable.
Another tricky part is integration - it's a cloud app so data connections are hard to establish in cases where API connectivity is not already present.
The final knock is that data storage is EXPENSIVE. Orgs pay per record stored, and have to be careful as they can quickly run out of allocated storage for applications where there is a lot of data and few users.
Performance-wise, SFDC is relatively speedy for a cloud app, with some occasional performance degradation observed on our particular instance.
Still, I love the product's flexibility and easy of use. I'd recommend it again over any alternative.
We are relatively new to SF but are finding it most helpful for tracking progress, leads and conversions.
We have metrics for reporting that we didn't have previously. Obviously that information is very valuable for goal setting, forecasting, etc.
We are looking forward to even achieving even better things as we continue to move forward.
Submit your review | |
The platform is just so configurable to more or less any business process. It has some brilliant integration tools and the appExchange has 1000s of apps to make your business easier. With a couple of click you can install free apps to mange your projects or apps to manage recruitment, send SMSs, auto print documents etc. Love it!
In response to David Shore:
Ask Salesforce to switch on the "Person Accounts" feature in Salesforce. This allows you to have individuals within Salesforce without the need to continually add duplicate information. Email sync should be fine but make sure you have the latest version of the outlook plugin (if using outlook).
Get help at success.salesforce.com.
I own an independent insurance agency and wanted to use salesforce to track my clients and keep detailed notes and e-mails.
Salesforce wanted me to create a business account for every individual even if they were not a business client. This is very time consuming and not flexible for my use. When I spoke with support the work around was to duplicate the client information in the business account page. In a world of limited time this was not functional.
I also found the synchronization of e-mails into the account also time consuming and not functional.
My older brother also used this product for his business and had nothing but issues with the synchronization.
I have used Salesforce.com in nearly every company I have worked for, and I will be using it again now as I start my own small business. Salesforce has been phenomenal because of how highly customizable it is, allowing it be tailored perfectly to how each business operates. If it weren't for Salesforce I never could have tracked all of my contacts, leads and opportunities nearly as well. I'm looking forward to now using Salesforce in my own business to automate as much as possible and drive new sales and revenue.
We have used salesforce.com and find the tool to be adequate for entering contact info, managing sales pipeline and basic reporting. What we struggled with is...
1. The user interface and movement from one page to the next is cumbersome and time consuming.
2. consistent feedback has been that the tool is not intuitive and ramp up to full efficiency takes to long
3. There are numerous apps that add alot of insight but the cost/month per user gets costly and management does not always see the value.
4. Salesforce has an excellent support team here in the US and the library for on line videos and training is extensive.
5. CRM in general-- including Salesforce.com is not having the impact on sales effectiveness of myself and my the team.
I have been using Salesforce.com for 18 months now, and was the lead project manager for implementation. I am a power user and have done some app-building and a little coding, as well. We are on Enterprise Edition. Sales Could (Saleforce.com's main CRM product) is much more than just a CRM product. It is an incredibly flexible and easily customizable database engine that allows a company to quickly and easily, with little or no coding, build data-centric applications. The vast majority of the work can be done with no code, just by clicking.
Once you get to producing code, however, the cloud infrastructure is a bit onerous, as strict testing and transfer protocols are required. It's all for good, as the code, once able to be released, is quite stable.
Another tricky part is integration - it's a cloud app so data connections are hard to establish in cases where API connectivity is not already present.
The final knock is that data storage is EXPENSIVE. Orgs pay per record stored, and have to be careful as they can quickly run out of allocated storage for applications where there is a lot of data and few users.
Performance-wise, SFDC is relatively speedy for a cloud app, with some occasional performance degradation observed on our particular instance.
Still, I love the product's flexibility and easy of use. I'd recommend it again over any alternative.
We are relatively new to SF but are finding it most helpful for tracking progress, leads and conversions.
We have metrics for reporting that we didn't have previously. Obviously that information is very valuable for goal setting, forecasting, etc.
We are looking forward to even achieving even better things as we continue to move forward.
