When faced with reviewing SugarCRM vs. Salesforce, it can be a daunting comparison task to determine which one is the right choice for your individual needs. The debate about which product is superior, SugarCRM or Salesforce, has been a constant one in the CRM industry.
To help you better determine which product will be the best fit with your business, we have written a brief white paper with comparison chart of the two.
Overview
The most important part of any business is the customer. How a business manages said customer can be the defining factor that makes or breaks an enterprise. Customer relationship management (CRM) software is an integral part of the success of any customer-based business. The particulars will vary from software to software, but some key elements remain the same – data management, customer tracking, workflow automation and reporting are all key functions to a top CRM.
Pricing
SugarCRM is one of the fastest growing and most cutting edge products on the market. It is available in four different editions beginning at $35 per user per month for Sage Professional and topping out at $100 per user per month for Sugar Ultimate.
Salesforce is available in five different editions and offers affordable options for any size of business. Contact Manager, the most inexpensive option, begins at $5 per user per month and the top tier option, Performance, hits at $300 per user per month.
Features
Each edition of Sugar includes on-premise or cloud deployment, scheduled data backups, social media integrations and mobile device accessibility. Many of the upper level features can be selected ala-carte as optional upgrades such as Sugar Mobile Plus along with Phone and Developer Support. The SugarCRM experience is one that is as individual as each business and offers value for the cost.
Salesforce has been a major player in the CRM industry for over 15 years. With that wealth of experience brings some exclusive features such as Sales Cloud and App Exchange as well as the Service Cloud. Salesforce does hit on the higher end of the price scale but it does have a strong reputation and continues to innovate in the industry.
To learn more, check out our in-depth white page comparison here.
One of the most frequently asked questions we get from clients is ‘which is better, Salesforce or Sugar?’
In fact, we find ourselves telling clients about the differences between them so often we decided to blog about it. So this is it, our no holds barred comparison on the differences and similarities of Salesforce and SugarCRM.
Let’s start with what they have in common – more than you than you might think. Both Salesforce and SugarCRM are pioneers in the CRM movement. They both challenge the Bill Gates Microsoft archetype and ascribe to the clean aesthetic of Steve Jobs’ Apple. Both were created in California. Salesforce is based in San Francisco and SugarCRM comes from Cupertino, California in the Santa Clara Valley – also the home of Apple Inc.
Now for the differences…
Editions and Pricing
Salesforce.com comes in five different editions, ranging in price from $24 per user per year to $3,000 per user per year. While all of the editions are – in their most basic forms – the same product, there are certain features and functions that are enabled or disabled, depending on the edition purchased. Without a doubt, Salesforce.com’s most popular edition is their Enterprise Edition. With a price point of$1,500 per user per year, it is their middle of the line solution. In comparison their second most popular instance the Professional Edition, is priced at $780 per user per year.
In comparison
SugarCRM has four different editions of their commercial product: Professional, Corporate, Enterprise, and Ultimate. They have a free open-source solution titled Community.
Sugar’s cheapest instance is Sugar Professional, with a price point of $360 per user per year. From there Sugar prices rise slowly – but at their most expensive, Sugar is still only half of the most expensive instance of Salesforce.com. Sugar Corporate costs $540 per user per year while Sugar Enterprise is priced at $720 per user per year and Sugar Ultimate costs $1200 per user per year.
Sugar licensing prices are constant no matter which of the four hosting options you choose. It should be said though that some hosting options, mean additional costs.
You can download a complete guide ‘salesforce vs. sugarcrm’ by clicking on the button below.
We review the top CRM software solutions in the business and compare prices, features and options. The most sought after piece of information is always “How much is this going to cost us?”, we answer this question and more. Below is a snippet of the whitepaper.
White paper preview (download below):
Price is a huge factor in most decisions made around software selection. If you are looking for a CRM you probably want to know… how much does it cost? CRM users are slowly realizing how much of a loaded question that really is. Softwarefit is here to help. Download this white paper and find out once and for all how much CRM software really costs. We take a look at 12 of the best CRM platforms today and tell you:
- Cost per user
- Cost per software edition
- Storage costs/additional storage fees
- Cloud and on-site costs
- License and server fees
- Minimum amount of users
- First year cost for 5 users per year
We have condensed all this information into two concise graphs. No more confusion and no more reading between the lines. Compare prices of the best CRM software on the market today. Price shouldn’t be the only thing you base your CRM solution on but it is important to know so you can better evaluate your choices. If you would like to speak to someone directly about finding CRM for your company don’t hesitate to email us at info@softwarefit.com or call us 800.349.6829. Download our chart by clicking the link below.
Price Comparison – Top 12 CRMs
