SugarCRM vs. Salesforce – Review and Comparison Chart

When faced with reviewing SugarCRM vs. Salesforce, it can be a daunting comparison task to determine which one is the right choice for your individual needs. The debate about which product is superior, SugarCRM or Salesforce, has been a constant one in the CRM industry.

To help you better determine which product will be the best fit with your business, we have written a brief white paper with comparison chart of the two.

Overview

The most important part of any business is the customer. How a business manages said customer can be the defining factor that makes or breaks an enterprise. Customer relationship management (CRM) software is an integral part of the success of any customer-based business. The particulars will vary from software to software, but some key elements remain the same – data management, customer tracking, workflow automation and reporting are all key functions to a top CRM.

Pricing

SugarCRM is one of the fastest growing and most cutting edge products on the market. It is available in four different editions beginning at $35 per user per month for Sage Professional and topping out at $100 per user per month for Sugar Ultimate.

Salesforce is available in five different editions and offers affordable options for any size of business. Contact Manager, the most inexpensive option, begins at $5 per user per month and the top tier option, Performance, hits at $300 per user per month.

Features

Each edition of Sugar includes on-premise or cloud deployment, scheduled data backups, social media integrations and mobile device accessibility. Many of the upper level features can be selected ala-carte as optional upgrades such as Sugar Mobile Plus along with Phone and Developer Support. The SugarCRM experience is one that is as individual as each business and offers value for the cost.

Salesforce has been a major player in the CRM industry for over 15 years. With that wealth of experience brings some exclusive features such as Sales Cloud and App Exchange as well as the Service Cloud. Salesforce does hit on the higher end of the price scale but it does have a strong reputation and continues to innovate in the industry.

To learn more, check out our in-depth white page comparison here.