SalesForce.com | 
SugarCRM | 
ACT! | 
SageCRM | 
SalesLogix | 
Oracle CRM On Demand​ | 
Microsoft Dynamics CRM | |
|---|---|---|---|---|---|---|---|
Applications: |
|||||||
| Email Marketing | YES | YES | YES | YES | YES | YES | YES |
| Sales Automation | YES | YES | YES | YES | YES | YES | YES |
| Customer Service & Support | YES | YES | NO | YES | YES | YES | YES |
| Web Self-Service | YES | YES | NO | NO | YES | NO | YES |
| Call Center | YES | NO | NO | NO | NO | NO | YES |
| Field Service | YES | YES | NO | YES | NO | YES | YES |
| Help Desk | YES | YES | YES | YES | YES | YES | YES |
| Mobile Application | YES | YES | YES | YES | YES | YES | YES |
| Knowledge Management | YES | YES | NO | YES | YES | YES | YES |
| Third Party Eco-System | YES | YES | YES | YES | YES | YES | YES |
Installation Options: |
|||||||
| Installed at my office on server or PC | NO | YES | YES | YES | YES | NO | YES |
| Accessed via internet or web browser | YES | YES | YES | YES | YES | YES | YES |
| Not sure | NO | NO | NO | NO | NO | NO | NO |
